CLASS CARE OFFICER

Full Time

IvyPrep

Hanoi

Responsibilities:

Responsible for customer care to all internal and external customers.

Handle telesales for class re-enrolment

Follow up administration for re-enrolment process to avoid problem and make customer happy

Work close with Teachers to deliver good customer service and customer care

Handling requests and complaints

Support with organizing events/activities for students

– Reporting

At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.

– Communication

Communicate well with other staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.

– Continuous Improvement

Identify opportunities to develop, improve and add value to Center

Operations in line with the strategic goals of their centre(s) and the organization.

Other tasks assigned by Center Manager

 

Qualifications:

Graduate, qualifications in English and education are preferred

IELTS 6.5

Be proactive, interpersonal and detail-oriented.

At least one year experience in teaching or customer care.

Excellent written and verbal communication skills, both in English and Vietnamese

Proven selling and persuasive skill.

Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).

 

Skills:

Ownership

Communication skill

Problem solving skill

Benefits:

– Discounted English courses for employee and family

Salary:  from 300 to 350$ + incentives

if you are interested in the above vacancy and then reply to HR Dept. To apply:

+ Updated Resume in English is required.

+ Submit your application to hr.hn@iae.edu.vn

Overview

Date Posted:

November 20, 2017

Job Title:

CLASS CARE OFFICER

Working Location:

Hanoi

Recruitment Number:

2 position(s)

Salary:

300 - 350$ + incentives

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