Responsible for customer care to all internal and external customers.
Handle telesales for class re-enrolment
Follow up administration for re-enrolment process to avoid problem and make customer happy
Work close with Teachers to deliver good customer service and customer care
Handling requests and complaints
Support with organizing events/activities for students
At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
Communicate well with other staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
– Continuous Improvement
Identify opportunities to develop, improve and add value to Center
Operations in line with the strategic goals of their centre(s) and the organization.
Other tasks assigned by Center Manager
Graduate, qualifications in English and education are preferred
Be proactive, interpersonal and detail-oriented.
At least one year experience in teaching or customer care.
Excellent written and verbal communication skills, both in English and Vietnamese
Proven selling and persuasive skill.
Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).
Problem solving skill
– Discounted English courses for employee and family
Salary: from 300 to 350$ + incentives
if you are interested in the above vacancy and then reply to HR Dept. To apply:
+ Updated Resume in English is required.
+ Submit your application to email@example.com